Help! My Kindle won't connect to the Whispernet

Two of the Kindle’s most appealing features are its wireless connection, which lets you download new books any time of the day from most places in the US, and the rapidly expanding treasure trove of ebooks available on Amazon. So it’s a sad, sad day when you switch on your Kindle’s wireless and get…nothing. No bars, no signal, no Whispernet, no instant access to that literary treasure chest.

What’s a Kindler to do when her wireless is kaput?

There are several possibilities to explore:

1. Your location.
2. Kindle hardware and software glitches.
3. The problem’s with Amazon.
4. Your wireless is kaput.

Here’s a step-by-step guide to troubleshooting Kindle wireless problems.

First things first

Your wireless probably isn’t kaput.

I know that having the Kindle wireless die completely is something many Kindlers worry about; after all, this is brand new technology and the company’s first hardware product - who knows how reliable it is and what sort of longevity we can expect?

Chances are, though, that even if you can’t get a signal for a whole day or for several days in a row, the wireless in your Kindle hasn’t died, but that something else is afoot. There are several other possibilities worth investigating first.

1. Are you in Kindle’s wireless coverage area? 

Amazon’s Whispernet comes to you courtesy of Sprint’s EVDO network, so you can only use your Kindle’s wireless when you’re in the network’s coverage area.

As you’ll see from the map, urban coverage is pretty good (orange indicates high-speed, green areas get lower-speed connections), but rural folk are left off the map in many places. (Click the image to visit the Kindle coverage map online, where you can search for a particular address.)

 

Even if you are under Whispernet’s spell, all sorts of things can have an effect on the signal. Bad weather, hills and dales, other wireless devices in your house, that concrete bunker you’re in. Try moving about, going outside or just waiting until the storm passes, then check your connection once more.

2. Is your Kindle having a bad hair day? 

Your Kindle is like most computing devices: sometimes it’ll stop working temporarily, usually for no apparent reason. The simplest solution is often the most effective: turn it off and then back on again.

• Flick both the power and wireless switches to the off position, wait a few seconds, then switch them both back on.
• Sometimes switching the wireless on is not enough; you won’t get a connection until you actually try to connect. Give the Kindle a nudge to go online by clicking the menu button and choosing Shop In Kindle Store.

Still no signal? You may be tempted to try pushing the reset button on the back of your Kindle (under the cover). The word from Amazon is: Don’t! It’s not likely to help, and when you press the reset button, troubleshooting info stored on your Kindle, which might potentially help with fixing errors on your device, is erased.

3. The problem’s at Amazon’s end

The Whispernet is not infallible. Sometimes it silently disappears for a while, then just as quietly returns after five minutes, five hours or even longer.

If you’ve tried various physical solutions and your Kindle is still wireless-less, try patience. It usually works. I’ve had no connection on a fair few occasions - one time for two days - but the signal has always returned.

If your Kindle is brand new, there’s another possibility: Amazon failed to register it properly on its network. If you’ve just received your Kindle and the wireless won’t work at all, give the Kindle support line a call on 1-866-321-8851 to make sure everything’s hunky dory.

4. Your Kindle’s wireless really is dead

If you’ve run through this troubleshooting checklist and you still can’t get a wireless connection within the Whispernet coverage area, your wireless really may be kaput.

If your Kindle is less than a year old (and as I write this, all Kindles are) give the Kindle hotline a call: 1-866-321-8851 from within the US, 1-206-266-0927 if you’re calling from afar.

Other solutions? 

Have you found a different solution to your Whispernet problem? If so, please share it by leaving a comment.

Comments

[Monica]

Hi Rose,

It's really good to see you being so active. Do you have any plans to come to London this year to join the annual LifeLines meeting? Would be great to see you there. :)

Kindest regards,
Monica

[Rose Vines]

Hi Monica,

I'm coming to London this year but not for LifeLines. Sister Helen Prejean will be there for the meeting; I'll be coming later (end of November) for a holiday.

All the best,

Rose

[ellent]

I love this post. Especially the phone number to Amazon help desk--a model of customer service. The tech had me shut the kindle down, not by the power switch but by doing this: select menu --> settings --> menu (again) -->restart.

Problem solved!

[Keren Dagan]

thanks for this post and thanks to ellent - did the restart thing and it worked.

[Susan]

Thank you Geekgirl, and thank you Ellent. You helped me solve my problem. . . which was causing me great angst!

[Laura]

Thank you ellent & geekgirl!

[Ajay]

Thank you Ellent. Problem solved.

[Sharon]

THANK- YOU ELLENT & ROSE! I've had Kindle Customer Service call me back 3 times today and try a few different things that didn't work! They were very nice but they seemed like they didn't know what could be wrong. I thought I would do a "google search" and found your blog. I tried Ellent's suggestion and 2 seconds later my Kindle 2 is working again! Thank you! Sharon

[Martin Alexander]

Excellent website, and excellent advice from EllenT. I live in a tiny village on Lantau Island, near Hong Kong, and the whispernet just wasn't working, though the connection bar showed full signal.... But EllenT's "select menu --> settings --> menu (again) -->restart" worked perfectly and I now have Ciao Asmara by my neighbour, Justin Hill. Thanks!

Martin

[glegacy]

We've been wining and dining in Napa Valley and I couldn't connect. We've got a plane to catch back to Colorado and nothing to read! Thank you so much; just downloaded BangkokTattoo! You're a lifesaver.